Welcome to Kobalt Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About Our Store

What kind of products does Kobalt Sales Store specialize in?
We specialize in high-quality tools and equipment including air compressors, air tools, automotive tools, concrete tools, and a wide range of professional-grade equipment for contractors and DIY enthusiasts.
Who is your typical customer?
Our products cater to both professional contractors who need reliable tools for their work and DIY enthusiasts who value quality equipment for their home projects. Our fast shipping options are particularly popular with professionals on tight deadlines.

Product Questions

How do I know which tool is right for my project?
Our product categories are carefully organized to help you find what you need. If you’re unsure, our customer service team can provide recommendations based on your specific project requirements.
Are Kobalt tools professional-grade?
Yes, our Kobalt tools are designed to meet professional standards, which is why many contractors trust them for their daily work. The same quality makes them excellent for serious DIY projects as well.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This will allow you to track orders and save your information for future purchases.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t shipped yet.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after shipment
– Free Shipping (via EMS on orders over $50): 15-25 business days after shipment
How long does order processing take?
We typically process and ship orders within 1-2 business days. You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes, we ship globally to most countries (excluding some remote areas in Asia and other regions). Please note that customers are responsible for any applicable customs fees or import duties.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to get real-time updates on your shipment’s progress.

Returns & Refunds

What is your return policy?
We offer a 15-day return window from the delivery date. If you’re not completely satisfied with your purchase, contact our support team to initiate a return for refund or exchange.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.

Contact & Support

How can I contact customer service?
Our customer service team is available via email at [email protected]. We strive to respond to all inquiries within 24 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.

At Kobalt Sales Store, we’re committed to providing quality tools and exceptional service. If you have any questions not covered here, please don’t hesitate to reach out. We’re here to help power your projects with reliable tools and fast delivery!